VIP
Tong Tong VIP Program
1
What’s The Benefit For Me?
- VIP members enjoy 10% off all apparel (dresses, tops, bottoms, jackets).
- Note: this discount is not applicable to accessories (e.g. brooches, bags, etc), and other products (e.g. homeware).
2
How Do I Become A VIP?
- Earn 1 Tong Tong Friendship Point for every $1 spent on any product. Points are accrued and used to track your progress towards achieving or renewing VIP status.
- Points are valid for 1 year.
- Accumulate >900 Points in one receipt, or >2,000 Points within 1 year to become a VIP.
- VIP status is valid for 1 year until the end of the month.
- For example — If you became a VIP any time within Jan. 2025, your VIP status will be valid until Jan. 31, 2026.
3
How Do I Join?
- Create a user account with any online order or when you pay at our physical shop, and we'll help you track your Points.
- You'll automatically become a VIP once you achieve the qualifying criteria (see #2)
4
How Do I Maintain/Renew My VIP Status Every Year?
- Accumulate >900 Points in one receipt, or >2,000 Points within 1 year to renew/extend your VIP status for another year.
- Once your VIP status has been renewed, your Points balance will be reset to zero to restart tracking towards renewal.
- Using the above example, if you meet the renewal criteria before 31 Jan. 2025, your VIP membership will be extended until 31 Jan. 2026.
5
What If I Don't Meet The Renewal Criteria?
- If you don't meet the criteria in #4 before your VIP status expiration date, then you will lose your VIP status, and your Points will be reset to zero.
- VIP status expiration takes effect on the 1st day of every month.
- For e.g. if you became a VIP in Jan. 2024 but don't meet the renewal criteria by 31 Jan. 2025, you will lose your VIP status on 1 Feb. 2025.
6
How Do I Know If I'm a VIP, and How Many Points I Have Earned Towards VIP Status or Renewal?
- From the menu bar, click on “Account” and log in with your email address and password
- Click on the “Rewards” button in the lower corner of the page
- You will be able to see the Points you've earned towards achieving or renewing your VIP membership:
7
How Do I Apply My VIP Discount When Ordering Online?
- Follow step 6 (above) to log In and get to the Rewards page
- On the Rewards page, click on "View your rewards"
- You will see your personal VIP Discount Code. When you see the message "Applied" it means your VIP discount code will be automatically applied to your Shopping Cart.
- If you don't see the "Applied" message, you can still manually copy the Discount Code by clicking on the copy icon next to it, and apply it when you Check Out your Shopping Cart